1. Refund & Cancellation

DAWN TRAINING INSTITUTE (“DTI”) is committed to delivering high-quality professional development. We understand that plans may change, and this Refund & Cancellation policy outlines the conditions under which you can cancel your registration and request a refund.​​​​​​

• Cancellation by Participant:

  • More than 14 days before course start date: Eligible for a full refund, minus a non-refundable processing fee of P350.

  • Within 14 days of course start date: Not eligible for a refund. However, you may request a transfer to another course or receive a credit applicable to future offerings, subject to DTI approval.

• Cancellation by DTI:

  • If DTI must cancel a course (for example, due to low enrollment, instructor unavailability, or force majeure), all registered participants will be offered either:

    1. A full refund (100% of tuition, no fees withheld), or

    2. The option to transfer their registration to another course scheduled within the next six months, subject to availability.

• Submission:

  • All refund requests must be made in writing by emailing info@dti.co.bw or completing our online refund form (available on the DTI website).

• Review & Approval:

  • DTI will review and approve eligible refund requests within 7 business days of receipt.

  • Once approved, refunds will be issued back to the original payment method within 7 additional business days.

• Important Notes:

  • If payment was made by bank transfer or check, processing may take longer due to bank clearance procedures.

  • Any bank or currency conversion fees incurred during payment or refund may be deducted from the total refund amount.

• The P350 processing fee is non-refundable in all circumstances.

• If registration is canceled within 14 days of the course start date, the entire tuition is forfeited; no portion of the registration fee is refundable.

• Transfer Requests:

• To transfer to another course date or to transfer your registration to a different participant, you must submit a request at least 7 days before the original course start date.

• Transfers are subject to seat availability and DTI approval.

• If the replacement course has a higher tuition, you will pay the difference. If it is lower, the remaining balance will be issued as a credit voucher valid for 12 months.

• Rescheduling Within the Same Course Offering:

• Requests to attend a later session of the same course (rather than a different course) should also be made at least 7 days before the original course date.

• If rescheduling is requested within 7 days of the course start, a P200 administrative fee may apply in addition to any tuition differential.

• Medical Emergencies:

• If a medical emergency prevents attendance, you may submit supporting documentation (e.g., a physician’s letter or hospital discharge papers).

• Upon approval, you may receive either a full refund (minus P350) or a transfer to a future course at no additional cost.

• Other Unforeseen Events:

• Requests tied to verified emergencies (such as airline cancellations, family crises, or natural disasters) will be reviewed individually. DTI may grant a partial refund or credit at its discretion.

• DTI reserves the right to update or amend this Refund & Cancellation policy at any time.

• Any changes will be posted on our website 30 days before they take effect.

• Registered participants prior to a policy change will remain subject to the policy in effect at the time of their registration.